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Contents

Welcome to the Official Biblesoft Wiki. The Support you need for the Software you love.

For technical support articles and videos on the App, click on Biblesoft:App

We are no longer offer technical support on Version 2 & 3, but you can still find articles by click on Biblesoft:PC Study Bible V2 & 3.

General Operations, Technical Support, Installations or Updates for Version 4 and 5

For help with General Operations, click on Biblesoft:GeneralOperations

If you need help installing, or for FAQ's or technical support articles, click on Biblesoft:PC Study Bible.

To get the Updates for PC Study Bible, click on Biblesoft:Updates.

Contact Information

You can find contact information for Customer Service by clicking here Biblesoft:CustomerService or Technical Support by clicking here Biblesoft:TechnicalSupport.

Frequently Asked Questions

This page holds answers to commonly asked questions. If you have a question that is not answered here, contact Customer Service or Tech Support.

How can I get the Copy Macro, or Scripture Insert, to work with Word?

We have an entire section for this feature that includes installation for Word 2003, 2007, 2010 and 2013. You can get to this area by clicking on Biblesoft:Macros.

Does PC Study Bible work on Windows 8 or 8.1?

If you are running Windows 8 or 8.1 on a traditional desktop or laptop computer, then you should be able to get it to install and run. There are Windows 8 and 8.1 systems that have been built to run on Surface devices and tablets. There is no guarantee that PC Study Bible will install or run on a Surface Pro 3 or earlier and it will not run on a tablet even if it is running windows 8 or 8.1. If you do get PC Study Bible to run on a touchscreen device, then you should know that you will need to get a USB mouse to access every part of your program.

If you can't get PC Study Bible to run, then the only other option we have to offer is our online App. Check out the App's Home Page at http://www.biblesoftonline.com for more information.

What’s the purpose of logging in every time I want to make a purchase or download a program update?

One of the advantages of our new store site is the ability to log in and manage your own account information, review your past orders and download or even re-download add-on purchases. By maintaining your most current information, you will always remain informed of current updates for your program as well as all that is new and on sale at Biblesoft.

How do I log in if I’m an existing customer?

Click "sign-in", located in the top-right corner of the store. On the next page, fill in your login info in the "Already Registered" section.
If you are unable to log in, please email Customer Service or call 1-866-722-4253 weekdays between 8 a.m. and 5 p.m. PST.

How do I create an account if I’m a new customer?

Click "sign-in", located in the top-right corner of the store. On the next page, fill in your login info in the "Create an Account" section.

Where do I find the download link for the product I just purchased?

To find your link, login (if you are not already logged in) and go to your My Account page by clicking your name in the top-right corner of the store. Click on the Order History and Details link, find the order that contains your product purchase, and then on the Download link or the product title to begin your download.

How do I find my Version 5 upgrade options?

Make sure you are logged in, and go to the Upgrades category. If you need further assistance please email Customer Service or call 1-866-722-4253 weekdays between 8 a.m. and 5 p.m. PST.

How can I tell what program library and version I’m registered with?

When logged in, and on your preferred customer page, your library code and version number will appear directly under your login identity.

    The library codes are:
  • P = Professional Reference
  • A = Advanced Reference
  • C = Complete Reference
  • R = Reference Plus
  • N = New Reference
  • D = Discovery Reference

Version numbers will run between 2 and 5. If you see a combined version number such as 35 or 45, it means you are registered with the previous version library content and the current Version 5 program-only upgrade.

What is your procedure for returning products?

For our Return Policy, please click on the link below
http://biblesoft.com/content/6-faqs#returning